Currently working with APSI/Agora, the operations side of this publishing company "14 West", based in Baltimore, is run by a small production team. They are a CRM provider and data mainframe hub for seven affiliate companies, one of which is "International Living" magazine. The work I produced for them relates to a UX/UI contract for the help and support on public/paid members site which we rebranded by Irish UI agency "Richards Dee". In addition to support on the production of the public site, a log-in settings portal which was aimed at all affiliates was included in the roadmap. This work was designed in iterative cycles for continual optimisation and went from wireframe to high fidelity prototype.

Project: International Living. Paid members site and log-in portal.
This body of work is ongoing since September 2023, the public site is now live: International Living

Discovery work on the paid /members work involved considerable research including:

• Stakeholder interviews, including customer call centre staff and lead customer engagement correspondants i.e."Jen Stevens".
• Working primarilily with Figma and Figjam for team meetings, discovery synthesis and developer collaboration and continual optimisation.
• Members system mapping, GA analytics hotjar data- understanding pain points and the current access levels are determined through a tier system (4 x tiers) payment plans with varying access levels.
• Complete end to end wireframing for the three main tiers of paid members.
• Onboarding and mapping content from the free public site, sign up and point of purchase screens into the Tiered/ Paid content.
• Settings/MyAccount pages for the paid members area, please note this body of work was adapted for all affiliates and required continual iteration and optimisation.