About me
Steve Coleman, Senior UX- Service Designer located in Dublin, Ireland, with over eight years experience designing products for services across Fintech startups, Insurance, Banking (personal and private) and FTB Fund Account services. In every project, I strive to tailor my approach by integrating best practice design thinking and user testing methodologies. I leverage the double-diamond iterative concepting model, progressing through meticulous wireframing and refinement stages. I'm also a part-time lecturer for an online night course in UX Design (Dublin Coding School since 2021).
September 2023 to present
Senior UI/UX Designer @ Agora/APSI Publishing
Currently working as a UX/UI Designer with Agora/APSI/14West Baltimore, an Irish/American publishing company. Redesign and transformation projects ongoing for their subsidiary companies including a Travel Company called International Livingon the relase of their new public site. project inculuded end to end customer experience and paid memebers- log-in portal and My Account settings, including design for all interaction touch points i.e. search controls and sub menu items. Extensive discovery sessions with iterative continual optimisation spints, working in tandem with an external design agency to produce current state blueprints and mapping the user journeys. Research including stakeholder interviews and synthesis sessions/ workshops to determine the POV problem statement and product requirements for development and amendments to the CRM/ DSM components across the product suite.
Senior UI/UX Designer @ FBD Insurance
Senior UX designer with FBD Insurance from January to August 2023- Leading the User testing research, for quarterly user testing for their core consumer FBD Car Insurance, Home Insurance, Business and Farm cover. FBD’s strategy and CX teams are focused primarily on their core farming and various consumer products which includes extensive mapping and product integration for and extensive backend eco-system. Establishing a repository of user research, qualitative and quantitative reporting for all primary user journeys across the insurance products for Car, Home, Farm and Business.
Senior UI/UX Designer @ Bank of Ireland
End to end UX/UI design for progressive web apps and web services across multiple Bank of Ireland digital products i.e “Life Advice Investments,” “Financial Wellbeing,” Group website Covid-Response, “B365 Card Controls,” “In-App Provisioning (Applepay/Google Pay)” and many other projects. As design lead facilitator for customer lab testing and technical support for all in-house qualitative research and recording, our unit manages hundreds of customer interviews and maintains the center of excellence for respondent recruitment, test scripting, affinity mapping and test result documentation/publication.
UX/UI Specialist @ Irish Life Insurance
UX/UI design and service optimisation across Irish Life’s broad digital portfolio, particularly for roadmap agile sprints throughout the marketing department. Prototyping/stagingfor products such as: “Selfie quote calculator” (Microsoft Azure facial recognition AI) and the “Point of Retirement -broker portal”, “One Plan- Family Cover” and the “Children's cost of education calculator" and a series of journey mapping workshops for the "Your Life Goals" app 2018.
Qualifications
Most recent certificate completed in Service Design Strategy for business on Coursera, I would like to extend my knowledge of service design and enhance my current skills across spectrum of discovery, ideation, and end-to-end system mapping.
Certificate in Service Design (Design for the future AI) | NSW University (Online)
Analysis of the tools, attributes and practices for designers, employees and businesses in understanding the driving forces for technological disruption,(AI). Highlight the unique human attributes in increasingly automated workplaces. Transform business processes to become more adaptive to and predictive of technological and social change. Service design, business psychology and strategy.
BA Hons Degree in Digital Technologies, DIT (DSA)
Fundamental Digital Technology course with particular emphasis on Product Design and best practice UX, also with modules on front-end development and marketing strategy. Great cross collaboration modules with developers and marketeers to produce a real website for the beer brand 'Creans irish Lager'. Merit-one mark to finish the degree.
H.Dip Science of Web Development, Griffith College
Object oriented server side Java/Python programming, Architecture and Operating systems. Relational Databases MySQL and PHP. Front end React JS, Flexbox, Bootstrap.
This course is yet to be completed for reassessment.
